We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Glamtom (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://glamtom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool swimsuit, good quality. Slightly short top and no holes for cups. The bottom sat perfectly. I recommend to buy. Fast shipping.
9 Apr 2020 00:48
In general, the quality is good. Only the top somehow is unclear, a little more, the tabs some round do not look very much, do not pull out. At 46 size ordered XL. Panties norms. Maybe it is necessary to sew the top, then it will look better.
8 Apr 2020 07:31
Received in 20 days. Very satisfied. Looks like in the photo. I wear 46 R, I bought L
6 Apr 2020 08:58
The size approached. At 46 Russian. It was a little longer but not critical. In the upper part of the swimsuit there are liners, until I'm sure of them.
24 Mar 2020 05:22
Swimsuit did not go for 3 weeks, after my question, the store replied that it was corrected, a month later in the tracking there was an inscription sending canceled. I was no longer hoping that the swimsuits would come, but they came completely different track number. The top of the swimsuit is bolshevat, the bottom is just, but for me it's a classic. The size took XL at 92-70-102, but only because of the bottom, the top can always be slightly sewn
5 Mar 2020 11:16
I liked the swimsuit very much, sat down straight on the figure, quickly reached the order. Very satisfied